Question 1

How do I create my first note?

Accepted Answer

Click New note in the sidebar, or press N anywhere in Tidely. Your note saves as you type.

Question 2

Can I import notes from another app?

Accepted Answer

Yes. Go to Settings, then Import, and upload a Markdown or plain text file. Folders are kept as they are.

Question 3

Does Tidely work offline?

Accepted Answer

Yes. Notes you open are available offline and sync when you are back online.

Question 4

Is there a free plan?

Accepted Answer

Yes. The free plan includes unlimited notes for one person. Teams start at $6 per member per month.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. Cancel from Settings, then Billing. You keep access until the end of the paid period.

Question 6

Do you offer discounts for nonprofits?

Accepted Answer

Yes, 50% off any paid plan. Email us from your organization's address to apply.

Question 7

How do I invite teammates?

Accepted Answer

Open Settings, then Members, and enter their email addresses. They get an invite link that works for 7 days.

Question 8

Can I control who sees a note?

Accepted Answer

Yes. Every note can be private, shared with specific people, or visible to the whole team.

Question 9

What are shared templates?

Accepted Answer

Templates give every project note the same starting structure. Admins can create them for the whole team.

Question 10

How do I change my email address?

Accepted Answer

Go to Settings, then Account, and enter the new address. We send a confirmation link to it.

Question 11

How do I delete my account?

Accepted Answer

Go to Settings, then Account, then Delete account. Your notes are removed within 30 days.

Question 12

Is my data private?

Accepted Answer

Your notes are encrypted in transit and at rest. We never read or sell your content.

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